qqe's commitment to responsible gaming
Gaming is enjoyable when it stays a form of entertainment. qqe believes that every player's safety and wellbeing comes first — which is why we provide the tools needed for informed and controlled gaming.
Online gaming and betting are a popular form of entertainment for many people. But when it goes out of control, it can seriously affect personal, family and financial life. qqe always wants every user to play responsibly, within set limits, and to seek help when needed.
Our Terms and Conditions clearly state that the qqe platform is only for users aged 21 and above. We follow an age verification process to ensure that no underage person can use this platform. If there are children or teenagers in your household, please keep your account details out of their reach.
Responsible gaming is not just about reducing time — it means staying aware of your own playing habits, setting limits for yourself, and taking a break when needed. From qqe's side, we have provided a set of tools and features to help you maintain that control.
Problematic gambling habits can appear in people of any age or profession. It is not a moral failing — it is a behavioural issue that requires proper support. In our FAQ, we have answered a number of questions about responsible gaming. Also, if you feel that your gaming habits are affecting the security of your personal information, you can read our Privacy Policy to learn how we keep your data safe.
Tools to keep yourself in control
Set a deposit limit
Set a maximum amount for your daily, weekly or monthly deposits. Once a limit is set it takes effect immediately, and increasing it requires a set waiting period.
Session time limit
Set a time limit for how long you play in each session. When the time is up, an automatic alert appears and the session ends.
Account temporarily locked
If you need a break for a few days, you can temporarily close your account for anywhere from 24 hours to several weeks. Logging in will not be possible during this time.
Self-Exclusion
If you need a longer break, use the self-exclusion option. Activating this will block access to your account for a set period (from 3 months to permanent).
Betting history review
View your complete gaming activity history — detailed information on how much you have deposited, how much you have wagered, and the results are available in your account settings.
Talk to the support team
For any concerns or questions, contact qqe via 24/7 live chat or email. Our support team provides assistance in both Bengali and English.
Warning signs of a problem
If one or more of the following signs apply to you, take a break and seek help from someone close to you or a professional.
- Continuing to play repeatedly to recover lost money and being unable to stop even after a loss.
- Hiding gaming activity from family or friends, lying or concealing information.
- Using savings, money set aside for essential expenses, or borrowed money to play.
- Feeling restless, irritable or frustrated when unable to play.
- Spending long periods gaming while neglecting work, studies or family responsibilities.
- Setting limits for yourself but repeatedly breaking them, and failing in attempts to stop.
- Using gaming as the only way to relieve stress, anxiety or loneliness.
Assess yourself
Ask yourself the following questions — answer honestly
If two or more of these questions are answered 'yes', it is time to seek help. Please read the support section below.
Where to find help
qqe live chat support
Contact qqe's 24/7 live chat directly. For any responsible gaming request — setting limits, temporary suspension or self-exclusion — our trained team will assist you in Bengali and English.
Contact by email
Outside of live chat, you can also contact the qqe support team by email. Support email address: [email protected] — we aim to respond as quickly as possible.
Family and people close to you
Talk to a family member or a trusted friend. Sharing your experience is often the first and most important step. They can help you make the right decision.
Professional counsellors
If the problem seems serious, seek help from a mental health professional or behavioural therapist. In Bangladesh, free or low-cost counselling is available through mental health departments at government hospitals and private organisations.
Support groups
Many organisations and community groups run group therapy and support programmes for dealing with gambling addiction. Joining these groups can provide motivation and practical support from people facing the same issues.
qqe's commitment
We are not just a gaming platform — we want every one of our users to play in a healthy, informed and safe way. Responsible gaming is part of qqe's core values. Your wellbeing is our highest priority.
Stay informed, stay safe
Before accessing the qqe platform, every user should come with a clear mindset: gaming is entertainment, not a source of income. Before placing bets, set a fixed budget for yourself and choose an amount that you would not feel under serious pressure to lose.
Never play while under the influence of alcohol or any other substance. In such a state, judgement is impaired, which can lead to uncontrolled spending. Similarly, avoid gaming when you are under stress or feeling deeply low.
Take regular breaks. Long uninterrupted sessions reduce focus and affect decision-making. At least once every hour, get up, drink some water, take a short walk, and ask yourself — is this still for fun?
Enable parental controls on your device to protect minors, and never share your qqe login details with anyone. If other family members use your device, make a habit of logging out of your account.
On our About qqe page, we have described the platform's values and our commitment to users. Responsible gaming is an essential part of that commitment.