qqe Terms and Conditions

1 General Provisions

These terms and conditions form a legal agreement between the qqe platform and its users. By accessing the website, creating an account, or using any service, you are considered to have fully accepted these terms.

qqe is an online gaming and sports betting platform that provides slots, live casino, cricket betting and various other gaming services to Bangladeshi users. If any part of these terms is unclear or you have questions, please contact our support team.

These terms are maintained in both English and Bengali. In the event of any conflict in interpretation, the English version will take precedence.

2 Eligibility and Account Registration

2.1 Age Requirement

You must be at least 21 years old to use any service on qqe. Accounts found to belong to underage users will be closed immediately and the associated balance may be forfeited.

2.2 One Person, One Account

Each person may operate only one account. Creating multiple accounts by the same person is strictly prohibited. If such a violation is detected, all accounts will be permanently closed.

2.3 Registration Information

The name, mobile number and other details provided during account registration must be accurate and truthful. If incorrect information is provided, withdrawals may be suspended until account verification is completed.

• Name, mobile number and date of birth must be filled in correctly.
• The mobile number used for registration must match the payment method.
• Registration using another person's identity or information is not permitted.

3 Account Verification and Security

3.1 Identity Verification (KYC)

qqe may request a government-issued ID or other documents for identity verification at any time. If documents are not provided within the specified period, the withdrawal process may be suspended.

3.2 Password and Account Security

It is your responsibility to keep your login credentials completely confidential. Do not share your password with anyone. If you suspect unauthorised access to your account, notify the qqe support team immediately.

• Use a password of at least 8 characters.
• It is recommended that you change your password regularly.
• Avoid logging into your account on public Wi-Fi networks.

3.3 Account Suspension and Closure

qqe reserves the right to temporarily or permanently close any account due to unusual activity, rule violations or security concerns. The user will be notified where reasonably possible.

4 Deposits and Payment Methods

4.1 Accepted Methods

qqe currently accepts deposits through Bangladesh's most popular mobile banking methods: bKash, Nagad, Rocket and Upay. The minimum deposit amount for each method is ৳200.

4.2 Deposit Terms

• Deposits must be made from your own mobile wallet registered to your account.
• Funds sent from third-party accounts will not be accepted.
• Deposits are generally credited to the account instantly.
• If a deposit is not credited for any reason, contact the support team with proof of payment.

4.3 Legitimacy of Funds

Funds deposited into qqe must come from a legitimate source. qqe may request additional information at any time to verify suspicious transactions.

5 Withdrawals and Payouts

5.1 Withdrawal Conditions

A minimum balance of ৳1,000 is required to make a withdrawal. Withdrawals will only be sent to the mobile wallet that is registered to the account and was used for the deposit.

5.2 Processing Time

Withdrawal requests are generally processed within 10 to 45 minutes. This time may increase if verification is required.

5.3 Accepted Withdrawal Methods

As with deposits, bKash, Nagad, Rocket and Upay can be used for withdrawals.

5.4 Suspended Withdrawals

• Withdrawals may be suspended if account verification has not been completed.
• Bonus funds cannot be withdrawn until the wagering requirement for the bonus has been met.
• If suspicious activity is detected, withdrawals may be suspended until the investigation is concluded.

6 Bonuses and Promotional Offers

6.1 Welcome Bonus

qqe offers new members a 200% bonus on their first deposit, up to a maximum of ৳15,000. For example: depositing ৳1,000 adds ৳2,000 in bonus, bringing the total balance to ৳3,000. To withdraw bonus funds, you must complete wagering of 25 times the bonus amount, i.e. ৳2,000 × 25 = ৳50,000.

6.2 Bonus Usage Rules

• An account may receive the welcome bonus only once.
• Bonus funds cannot be withdrawn directly — winnings may only be withdrawn after the wagering requirement has been completed.
• Restrictions may apply to certain games when playing with bonus funds.
• If bonus abuse is found, the relevant bonus and any accumulated winnings will be forfeited.

6.3 Other Promotions

From time to time, qqe runs various seasonal and special promotions. Each promotion has its own terms and conditions, which will be detailed on the relevant promotion page.

7 Gaming Rules

7.1 Game Results

All games on qqe are operated through RNG (Random Number Generator) or certified live dealer technology. Each game result is independent and does not depend on previous results.

7.2 Bet Cancellation and Void Bets

qqe reserves the right to cancel bets where there is a technical fault, software issue or clearly incorrect odds displayed. In such cases, the original bet amount will be returned to the user's account.

7.3 Sports Betting

• If an event is cancelled after a bet has been accepted, the bet amount will be refunded.
• If match fixing or unfair advantage is found, the relevant bet will be cancelled.
• Bets placed after the result of a live betting event has been determined are not accepted.

8 Prohibited Activities

The following activities are strictly prohibited on the qqe platform. Violations will result in permanent account closure:

• Operating multiple accounts for the purpose of bonus abuse or bonus arbitrage.
• Using automated bots, software or scripts to place bets.
• Attempting to access another user's account without authorisation.
• Attempting to hack or manipulate qqe's systems or software.
• Using the platform for money laundering or to conceal the source of illegal funds.
• Creating or operating an account using false information.
• Placing bets or playing games using funds belonging to a third party.

9 Responsible Gaming

qqe believes that gaming should be for entertainment, not a solution to financial problems. We follow our Responsible Gaming Policy to help users build healthy gaming habits.

• All users can set deposit and betting limits for themselves.
• The option to take a temporary account break is available.
• Applications for permanent or long-term self-exclusion can be submitted.
• All services are strictly prohibited for anyone under 21 years of age.

If any signs of gambling addiction appear, seek professional help immediately and inform the qqe support team.

10 Privacy and Data Protection

qqe follows our Privacy Policy regarding the collection, storage and use of users' personal information. Your data is never sold to third parties.

• All transactions are secured with SSL encryption.
• Financial and personal information is stored on secure servers.
• Information is not shared with third parties except where required by law.
• Users may request correction or deletion of their data.

11 Service Changes and Suspension

qqe reserves the right to change, limit or suspend any part of its service at any time. The service may be temporarily unavailable due to maintenance or technical reasons.

Users will be given as much advance notice as reasonably possible for significant changes. However, in urgent situations, changes may take effect without prior notice.

• Scheduled maintenance periods will generally be announced in advance.
• In the event of a service shutdown, users' valid balances will be returned.
• Games may be removed due to a third-party game provider discontinuing their service.

12 Dispute Resolution

If you have a dispute or complaint, please first try to resolve it through qqe's support team. You can contact us in Bengali or English via 24/7 live chat or email.

12.1 Complaint Submission Process

• Contact us immediately through live chat.
• Send a detailed complaint and relevant evidence by email.
• Confirmation of receipt of the complaint and next steps will be communicated.

12.2 Resolution Timeframe

Simple complaints are usually resolved quickly. For complex matters, a decision will be communicated after the investigation is complete.

13 Changes to Terms

qqe reserves the right to update these terms as needed. Users will be notified of important changes via their registered email or live chat.

Continued use of the site after changes have been made will be considered acceptance of the new terms. If you object to the new terms, you have the option to close your account.

For general information or to read our Frequently Asked Questions (FAQ), visit our FAQ page — answers to most common questions can be found there.

14 Contact

If you have any questions or comments about these terms, please contact the qqe support team:

• 24/7 Live Chat: via the live chat button on the site
• Email: [email protected]
• Language: Support is available in Bengali and English

To learn more about us, you can visit the qqe introduction and history page.