qqe Privacy Policy

This Privacy Policy ("Policy") applies to all users of the qqe platform. By using qqe's website or services, you accept the terms of this Policy. qqe is committed to protecting your personal information and does not sell it to third parties.

1. Scope of Information Collection

We collect the types of information listed below when you register and use the qqe platform.

1.1 Registration and Account Information

When you create an account, the information you provide includes: full name, email address, mobile number, date of birth, and password. This information is essential for account verification and security.

1.2 Financial Transaction Information

During deposits and withdrawals, we record your mobile banking number and the date and time of transactions. qqe currently processes transactions via bKash, Nagad, Rocket, and Upay. We do not store card numbers or bank account details.

1.3 Technical and Device Information

Certain information is collected automatically when you access the site, such as: IP address, browser type and version, operating system, device identifiers, and page visit duration. This information is primarily used to improve platform performance and detect unusual activity.

1.4 Cookies and Tracking Technologies

Cookies are used on the qqe website. Cookies are small data files stored in your browser. They are used to remember your login state, save language preferences, and analyse usage patterns. You can disable cookies through your browser settings, though some site features may not work as a result.

2. Purpose of Using Information

Collected information is used only for the purposes described below. You will be separately informed if it is to be used for any other reason.

• Creating, verifying, and managing accounts
• Processing deposit and withdrawal transactions
• Accurately delivering bonuses and promotional offers
• Preventing fraud, money laundering, and unauthorised access
• Meeting legal obligations
• Ensuring platform security and stability
• Providing customer support — via live chat and email in Bengali and English
• Statistical analysis to improve user experience

3. Information Sharing and Disclosure

qqe does not sell your personal information to third parties. However, information may be shared in a limited way under certain circumstances.

3.1 Service Provider Partners

Necessary information may be shared with selected third-party service providers for payment processing, cybersecurity verification, and technical infrastructure management. These partners are contractually bound to keep information confidential and may not use it beyond the specified purpose.

3.2 Legal Obligations

We may be required to disclose information in response to a court order, a lawful request from a government authority, or a legal requirement.

3.3 Organisational Changes

If a significant change occurs to qqe's business structure (such as a merger or acquisition), user information may form part of that change. You will be notified in advance in such cases.

4. Data Retention and Duration

Information is retained for as long as your account is active. After an account is closed, certain information may be kept for a defined period to meet legal obligations. Unnecessary information is securely deleted after a set period.

• Account information: at least five years after account closure
• Financial transaction records: for the period required by law
• Session logs and technical information: up to 90 days
• Cookie data: session cookies are deleted when the browser is closed; persistent cookies last up to one year

5. Data Security Measures

qqe uses industry-standard technology to protect your information. All connections to the website are secured by SSL encryption. Sensitive information is stored in encrypted databases and access is restricted to authorised personnel only.

However, no method on the internet can guarantee 100% security. It is therefore your own responsibility to keep your password private and to avoid logging in on unfamiliar devices.

6. User Rights

As a qqe user, you hold the following rights over your own information.

6.1 Right to Access Information

You may request to view the information stored in your account. qqe will provide that information subject to verification.

6.2 Right to Correct Information

If any information is incorrect or incomplete, you may request a correction. This can be done directly through account settings or via customer support.

6.3 Right to Delete Information

Upon closing your account, you may request that your personal information be deleted. However, certain information may need to be retained for a defined period due to legal obligations.

6.4 Right to Object to Processing

If you object to marketing messages or a particular type of data processing, you may raise this at any time. Contact us by email and qqe's team will take appropriate action in a timely manner.

7. Minor Users

All qqe services are intended solely for individuals aged 21 or older. Information is not knowingly collected from anyone under the age of 21. If you believe such information has been collected, please contact us — it will be deleted immediately.

8. Third-Party Links and Services

The qqe platform incorporates services from game studios and payment providers. These third parties have their own privacy policies separate from qqe's. When using bKash, Nagad, Rocket, or Upay, the respective provider's own policy will also apply.

9. Policy Changes and Updates

This Privacy Policy may be revised from time to time due to service improvements or legal changes. If significant changes are made, a notice will be posted on the website and the new date will be noted at the top of the document. You are encouraged to check this page regularly.

10. Contact

If you have any questions or concerns about this Privacy Policy, please contact qqe's customer support team. For general questions, you may visit the FAQ section, which contains detailed answers about accounts, payments, and services.

• Live Chat: 24 hours a day, 7 days a week — in Bengali and English
• Email: [email protected]

Formal data protection requests can be sent by email. A response will be provided as soon as possible after proper verification.